Refund Policy
Effective date: [EFFECTIVE_DATE] Last updated: [LAST_UPDATED]
1. Overview
We want you to be happy with what you buy on Azteca. This policy applies to paid apps and in-app purchases processed by Azteca. Purchases made directly with a developer are subject to that developer’s refund terms.
2. Refund window
You can request a refund within 48 hours of purchase for any reason. After that, we will consider refunds case by case, for example if an app does not work as described, cannot be installed on a supported device, or was purchased by mistake or without your authorisation.
3. How to request a refund
Email nancybergvd@gmail.com or use our support form with:
- the email address of your Azteca account;
- the app name and the order ID or date of purchase;
- the reason for your request.
We usually respond within 2 business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or payment provider.
4. Exceptions
- Consumable in-app items that have already been used.
- Repeated refund requests that suggest abuse.
- Purchases that violate our Terms of Service.
5. Subscriptions
You can cancel a subscription at any time; it stays active until the end of the current billing period. Partial periods are not refunded unless required by law.
6. Your legal rights
This policy does not affect your statutory rights as a consumer. Where the law gives you a right of withdrawal, you agree that digital content is supplied immediately after purchase and that you may lose that right once the download starts, to the extent permitted by law.
Questions about this page? Contact us at nancybergvd@gmail.com.